Shipping policy

In-Stock Items

In-stock items will generally ship within 3 business days using the shipping method selected by the customer at checkout. Tracking information is provided via email when the order is placed.

Custom or Out of Stock Items

Custom made items will generally ship within 3 business days after they are made using the shipping method selected by the customer at checkout. Tracking information is provided via email when the order is placed.

International Shipping

All physical products that are shipped internationally (outside of the US) are done so Delivery Duty Unpaid (DDU) or, more officially, Delivered At Place (DAP). As a result, the customer is responsible for paying any taxes or duties that may be required.

Please note: If you choose to use an International Parcel Forwarding Service, once your package is delivered to the address specified in your order, our part of the transaction will be completed.

In the unlikely event that a problem arrises with you receiving your order from the International Parcel Forwarding Service, you will need to work with them directly to resolve the issue. We assume no responsibility for the final delivery of your order from the International Parcel Forwarding Service.

Upon request, we will be happy to email you the delivery confirmation to show when your order was received by the International Parcel Forwarding Service.